Your Voice Matters
Customer Feedback
Tell us how we did. Every comment helps us care for the next family better.
Gardens of Serenity
Tell us how we did. Every comment helps us care for the next family better.
We would be honoured to hear about your experience with Scottish Muslim Funeral Services. Whether it is a word of appreciation for our team, a suggestion for how we could do better, or a comment about the Gardens โ every message is read and valued.
Your feedback is shared with our staff and helps us continually improve the care we provide to the families of our community.
If something has gone wrong and you would like it put right, please use the Make a Complaint option instead, so we can deal with it under our formal complaints procedure.
We take every complaint seriously. If any aspect of our service has fallen short, please tell us โ we will investigate fairly and impartially, and you will never be disadvantaged for raising a concern.
We will acknowledge your complaint within 5 working days and provide a full written response within 20 working days, in line with our Complaints, Customer Care & Consumer Information Policy.
You may also complain by telephone, by email, by letter, or in person:
Scottish Muslim Funeral Services
28 East London Street, Edinburgh EH7 4BQ
Our complaints procedure, pricing and terms are published in full and available free of charge on request.